13.5 Using the Notifications Management workflow

To view, resend, or cancel notifications:

1. From the Configuration category, select Notifications Management.

   You can also launch this workflow from the Connections and Notifications section of the More category in the MyID Operator Client. See the Using Connections and Notifications workflows section in the MyID Operator Client guide for details.

   

2. In the Find Notifications screen, enter some or all of the criteria for the notifications you want to find:

   • Job ID – type the ID of the job for which the notification has been triggered.

   • Notification Type – select one of the following:

     • All Notification Types – returns notifications of all types.
     • EMAIL – returns notifications that are sent by email.
     • SMS – returns notifications that are sent to a mobile phone.
     • SNMP – returns notifications that are sent to an SNMP Trap Listener.
     • URL – returns notifications that are sent to a web listener.
     • Web Service – returns notifications that are sent to a web service.

     • Rest Service – returns notifications that are sent to a REST web service.

       See section 14, REST web service notifications for details of these notifications.

   • Notification Name – select a name of a notification from the drop-down list. These are the names assigned to different notifications in the Notifications table in the MyID database, appended with their notification ID.
   • All States/In Progress/Completed – select whether you want to view all notifications, only those that are in progress, or only those that have been completed.

   • Record limit – type the maximum number of records to return.

     The default limit is 500. You can specify a number between 1 and 500.

   • Logon Name – type the MyID logon name of the person for whom the operation that triggered the notification was carried out; for example, for a card issuance notification, this is the user to whom the card was issued.
   • Card Serial Number – type the serial number for the card involved in the notification.
   • Forename and Surname – type the forename and surname of the person for whom the operation that triggered the notification was carried out.
   • From – either from the earliest initialization date in the database (From First) or from a specific date (From Date).

   • To – either to the latest initialization date in the database (To Last) or to a specific date (To Date).

     Use the calendar buttons to select specific dates.

     Note: All dates in the Notifications Management workflow are stored and displayed in UTC. No local time offsets are applied.

3. Click Search.

4. To view the details of a notification, double-click the line.

   Note: You can resend or cancel the notification from this pop-up screen as well as from the main screen.

5. To cancel notifications:

   1. Select one or more notifications that are In Progress.

      You cannot cancel notifications that have completed.

   2. Click Cancel Notify

6. To resend notifications:

   1. Select one or more notifications.

   2. Click Resend.

      Note: You can resend email notifications that have completed in the following cases:

      • The notification is linked to a job that has not been deleted.

      • The notification is linked to a job, and the job status is not one of the following:

        • Completed
        • Completed With Errors
        • Cancelled
        • Failed
        • AutoDisabled

7. Click Done.

   Note: After you have resent a notification, that notification's entry in the search results is disabled and grayed out in the list. This allows you to determine easily which notifications you have worked on. To make additional changes to the same notification, click the show form button and click Search again.

   If you cancel a notification, that notification's entry is removed from the list.